Recently during my first day cross country trip I flew into Waco Regional Airport (ACT) and had the opportunity to experience my first FBO called Waco Flying Service. It was immediately obvious that the facility was new. Everything was nice and shiny and most importantly clean.
I followed the marshall in his golf cart to the parking spot in front of the building and was greeted upon exiting the aircraft with a friendly smile, handshake, and even a red carpet. Once inside we were greeted as if we were family and offered drinks and a snack. The decorations inside the facility were impressive and appropriately themed for the pilot. There is a full kitchen, a conference room; offices for the instructors, a pilot’s lounge with very comfortable chairs and a nice TV, and the restrooms were outstanding featuring a nice walk in shower. I didn't get the sense that I was a visitor and the place just had a nice vibe to it overall.
Customer service was great, and during our brief stay they were more than accommodating. My airplane was topped off promptly and the woman at the desk was friendly and sociable as well.
They have a variety of newer crew cars available as well. Aircraft rental, a pilot shop, and flight instruction are also available at this location, and for those potentially staying overnight you get a free fuel top off when you pay the hangar fee also which isn't really a bad deal in my opinion.
If you can't tell I really liked the place and you can find out more info by visiting their website here: http://wacoflyingservice.com/
For the FBO portion that gives an exact list of services go here:
http://wacoflyingservice.com/services.html
The Chief Flight Instructor has his own blog which may be found here:
http://www.wfstailwheelguy.blogspot.com/
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